Subject: Tech Support Candidate - Shashank Mishra
From: Shashank Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 11:43:14 -0500

| | Tech Support Test

Name | Shashank Mishra
E-mail | [email-masked]
Phone Number | (+91) 9105443050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer Support Assoc | 1 July |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to check our Internet connection, if our Internet connection is connected then we will follow other step.
After that we will check our browser is it updated or not,
If not updated than we have to update first.
In case our problem is still there then we have to restart our computer,
In case problem not solved then we have to clear our browsing history,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open your mobile Bluetooth.
2-Start your Bluetooth speaker after power on.
3-Pair the device in your mobile
4- After pairing Connect it with your mobile
5- finished

What according to you makes you a good candidate for customer service or technical support job?

We have to provide a clear and crisp Resolution to customer ,
It is necessary to identify that customer is happy or not,and his query is solved or not.
After that its necessary to give a further assistance to customer and make assure his all query's solved

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |