Subject: Tech Support Candidate - Athulya J U
From: Athulya J U <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 10:19:25 -0500

| | Tech Support Test

Name | Athulya J U
E-mail | [email-masked]
Phone Number | (0) 9176104864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Trivandrum
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | I've worked in a product based company. So its mostly application level

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Zoho Corporation Pvt. Ltd. | Technical Support Engineer | December 2018 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I would check what is the error code. If it is related to my internet compatibility,  the first and foremost step is to check my internet connection and speed. If the issue is not related to the network connection, I would try to find if the main server is down. The steps here would be checking the browser and then followed by checking the website which I'm trying to access (in this case ndtv). I would try opening the link using a different browser. There might be cases where the site itself is down because of heavy traffic. If the issue still persists, I would contact the support team to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker and make sure the bluetooth mode is selected.
2. Switch on the bluetooth mode in your phone and scan for the devices.
3. Check if the name of your speaker appears in the 'Available Devices'.
4. Once it appears, click on it to connect the device.
4.1 If the device doesn't connect, check if the
speaker is already connected to any other mobile
phone or some other device.
4.2 If the device gets connected, you can start
playing the desired media file.

What according to you makes you a good candidate for customer service or technical support job? | I've had experience dealing with customers in real time. The most important quality a customer service representative must have according to me is, patience. Good communication skill along with great deal of knowledge in the product with adequate level of patience can make a great customer representative. A friendly approach to the client will help the candidate deal the situation at hand with ease and assist the clients effectively. I believe I'm good at all the ablove and also I'm a good listener. I'm sure I would be able to solve the issues a customer puts forth productively, in a short span of time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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