Subject: Tech Support Candidate - Pankaj Kumawat
From: Pankaj Kumawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 09:24:07 -0500

| | Tech Support Test

Name | Pankaj Kumawat
E-mail | [email-masked]
Phone Number | (91) 9977475584
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Salesforce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HP Inc. | TSR | 12-01-2021 | 22K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 Make Sure the Internet Connection Works.
3 Check with a different browser.
4 Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth.
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5. Select Device and click on connect.

What according to you makes you a good candidate for customer service or technical support job?

Remain calm and adjust your mindset.
Listen actively to what the customer is saying.
Separate your feelings from the situation
Repeat the customer’s concerns.
Actively sympathize or Empathize
Offer a possible solution.
Ask the customer for feedback.
Take action immediately
Follow up with the customer once the problem has been resolved.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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