Subject: Tech Support Candidate - Jai kumar Jai
From: Jai kumar Jai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 08:11:26 -0500

| | Tech Support Test

Name | Jai kumar Jai
E-mail | [email-masked]
Phone Number | (91) 7037331961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi, chattarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Ipad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Eus admin | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check website address that should be correct .if not I will correct that, after that i will check internet connection then Try to open other websites .
Try to connect system with different internet connection also wait for sometime may be site down.
Check browser compatibility, browser must be update and compatible to that site.
These thing will lead site live.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly switch on speaker than make mobile bluetooth enable.

Once mobile bluetooth detect speaker then pair device.

What according to you makes you a good candidate for customer service or technical support job?

I am working in same domain for last 4 year, I am having good experience in customer handling and technical support.
I can sort technical issue frequently because I enjoying my work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |