Subject: Tech Support Candidate - harshit singh
From: harshit singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 07:44:28 -0500

| | Tech Support Test

Name | harshit singh
E-mail | [email-masked]
Phone Number | (+91) 8800621871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Truweight wellness pvt ltd | Sr.Bde | | 30k
Previous Employer 2 | revolution information management service | Sr.Bde | | 25k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I Open a new tab and check to see if i can load another website like google.com
2- if problem not get solved ,then I check my internet connection.
3- I will try to open website in different browser Ex- Firefox
4- Click the menu button then click Library History and select Clear Recent History

5-Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click Clear Now.

If clearing cookies and cache didn't work, it's probably a sign that there is a problem with the website itself.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open setting -other network and connection -Bluetooth -select the device-pair it-connect.

What according to you makes you a good candidate for customer service or technical support job? | I patiencely listen the problem or issues through which user is facing and give the accurate bug solution regarding the query
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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