Subject: Tech Support Candidate - Mochihoor Rahman
From: Mochihoor Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 07:24:02 -0500

| | Tech Support Test

Name | Mochihoor Rahman
E-mail | [email-masked]
Phone Number | (91) 9990844604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarita vihar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bullmen Realty India Pvt Ltd | Manager | 26 Dec | 32500
Previous Employer 1 | Keystroke india (SAI Global) | Project Engineer | Aug, 2017 | 13000
Previous Employer 2 | Startech Construction | MEP engineer | Sept 2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connection.
2. I will check whether website is down for everyone or me only.
3. Check whether there is an issue with a specific browser or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth of both devices.
2. Search the nearby devices & make sure that you bluetooth is in visible mode.
3 when the desired device is shown, then pair both the decives.

What according to you makes you a good candidate for customer service or technical support job?

1. I have experience in client management and querry handling.
2. I make  effective communication.
3. I am a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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