Subject: Tech Support Candidate - Ram ji Dwivedi
From: Ram ji Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 06:54:51 -0500

| | Tech Support Test

Name | Ram ji Dwivedi
E-mail | [email-masked]
Phone Number | (201301) 9718710652
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 52
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Sr. Engineer | |
Previous Employer 1 | Ienergizer | Desktop Engineer | |
Previous Employer 2 | Trimax | Desktop Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will check web url if it is correct then i will check internet if internet also fine if i am in a domain so i will check DNS server setting etc...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will open my phone internet and Bluetooth of my phone and then open device Bluetooth and now I will search Bluetooth device in my phone and connect.

What according to you makes you a good candidate for customer service or technical support job?

1:- your Behavior .
2:- Resolution .
3:- your technical skills .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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