Subject: Tech Support Candidate - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 05:19:02 -0500

| | Tech Support Test

Name | Deepak Singh
E-mail | [email-masked]
Phone Number | (011) 9718952272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mangol puri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computer ltd | tecnical Support | | 17413
Previous Employer 1 | caretel infotech ltd. | Desktop Support | 14-Sep-2018 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, we will diagnose browser settings like clean browser history, website cookies & proxy.{also we can check website connection working or not with CMD ping connection}

Please list the steps to connect a Bluetooth speaker to your mobile phone. | after turn on the Bluetooth speaker, we have to pair the connection with mobile then we can use it.
What according to you makes you a good candidate for customer service or technical support job? | Soft spoken, good listener, problem solver
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |