Subject: Tech Support Candidate - Anirudha Lavania
From: Anirudha Lavania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 04:55:41 -0500

| | Tech Support Test

Name | Anirudha Lavania
E-mail | [email-masked]
Phone Number | (91) 7535836289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, sector 44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer service | 27 August 2020 | 18 k
Previous Employer 1 | I energizer | Technical support executive | 8 March 2020 | 15 k
Previous Employer 2 | TaTa business support services | Technical support executive | 15 may 2016 | 11 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps-

1. Check the internet connectivity

2. Update the browsing application

3. Clear browsing application cache and cookies data

4. Check events logs in event viewer and remove errors.

5. Check storage space

6. Check IP address connectivity by using ping command . Like open command window and type ping www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth  device and bluetooth option in mobile.

2. Place both devices with in 10 meter.

3. Go to bluetooth icon on mobile and TAP on it and tap on device name under bluetooth network option.

4. Tap on connect icon after select  device name on mobile.

What according to you makes you a good candidate for customer service or technical support job?

1. Candidate should need to listen the customer  query/issue and provide resolution to customer according to them.

2. Cadidate should provide information to the customer in a simple and proper way without provide comPlex method.

3. Candidate should listen the customer issues/queries properly and provide resolution step by step.

4. Candidate should be polite in call while talking with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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