Subject: Tech Support Candidate - Prayag raj Singh
From: Prayag raj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 04:18:09 -0500

| | Tech Support Test

Name | Prayag raj Singh
E-mail | [email-masked]
Phone Number | (+91) 7056134363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayapuri industrial phase 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | P S BEDI SECURECOM PVT LTD | Application engineer | | 20,000
Previous Employer 1 | Takala trading and engineering co | Application executive | 31/08/2019 | 15,000
Previous Employer 2 | Janak positioning and surveying | Technical excutive | 31/10/2017 | 12,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connection that if my system is attached to internet using hotspot or lan cable. Then if its connected i will check the browsers permissions or the url is correctly spelt.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the bluetooth speaker then switch on the bluetooth of mobile. Thereafter search bluetooth devices nearby from your phone.Then check the name of bluetooth flashing there.click on it and then pair it with bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I had worked three year giving trainings on technical instruments and sorting out the technical problem of customers .I dealt with them personally over call and chat also. I also had a slope towards technical field i love to solve technical problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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