Subject: Tech Support Candidate - Qasim Rizvi
From: Qasim Rizvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 03:13:43 -0500

| | Tech Support Test

Name | Qasim Rizvi
E-mail | [email-masked]
Phone Number | (011) 9953072814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar ,Mayur vihar p-1 extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Saburi Global World wide services | Solution Engenieer | 10 jan2020 | 25
Previous Employer 2 | Winsurf technology | Tech support exec | 5 Sept 2016 | 18

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps ->
1.check error type and find real time solution on search engines,performed steps as per give solution.
2. Refresh browser ,clear cookies from browser settings option or from refresh button on left side of browser.
3. Remove popup blocker from extension added into browser.
3. Check browser is outdated /old version , replace with reinstall new version.
4. Clear and refresh caches and buffer storage from internet history.
5. Check website on other browser also like Mozilla  Firefox or opera.
6. check your Wi-FI or internet connection also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

steps required
1. Power on the Bluetooth speaker , to make sure check green led light on the Bluetooth speaker.
2. Press the Bluetooth button or highlighted Bluetooth option on speaker.
3. Go to your mobile ,find out Bluetooth either in settings or in control center.
4. Activate Bluetooth option / switch on the Bluetooth option.
5. Wait for few seconds to search your Bluetooth speaker name into your mobile device under Bluetooth option.
6. Connect/ select your Bluetooth speaker option on it .
7.Once connected , to check play any song of your choice .
8.Increase volume either from mobile or from speaker and enjoy your song from Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | As i have experience,have worked with international clients and build customer relationship for long term business to provide computer related services and support both so i have no issue to join customer service or tech support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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