Subject: Tech Support Candidate - Suraj Sharma
From: Suraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 02:05:05 -0500

| | Tech Support Test

Name | Suraj Sharma
E-mail | [email-masked]
Phone Number | (+91) 7065491368
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT service | Support Engineer | NA | 26500
Previous Employer 1 | Experis IT | Executive IT | march 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first check google.com webpage is working if the page is open then it means the problem is on a certain website.
If google.com is not open then check the website in another browser if the website (www.ndtv.com) is working here then fix the browser problem by removing cache and cookies of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power On the Bluetooth speaker.
Go to mobile Bluetooth Setting tap new pair device and check the available device and select the name of the Bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customers, soft-spoken, good listener, helpful, and teambuilder.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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