Subject: Tech Support Candidate - Wasim Ahmad
From: Wasim Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 01:29:56 -0500

| | Tech Support Test

Name | Wasim Ahmad
E-mail | [email-masked]
Phone Number | (91) 9717567849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna and ready for relocate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orbit computer | System admin | Till date | 25000
Previous Employer 1 | JK cement | System engineer | Nov2017 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following suspected

Check the LAN connectivity
LAN Driver
May be particular website has blocked in browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following Step

Install the Bluetooth driver in computer
Check the all physical connectivity
Open Bluetooth software in computer
Find the name of speaker where u have to define
Then click on connect

What according to you makes you a good candidate for customer service or technical support job?

Should have good way of talking and respectfully

Good communication skill

Good technical skills

Should be follow company SLA.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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