Subject: Tech Support Candidate - Ravi Goyal
From: Ravi Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 00:44:47 -0500

| | Tech Support Test

Name | Ravi Goyal
E-mail | [email-masked]
Phone Number | (+91) 9996066232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Sector 8
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro LTD | CCTV Engineer | Currently working | 35000
Previous Employer 1 | Orion Edutech Pvt LTD | Hardware and Networking Trainer | 9 Oct 2019 | 22000
Previous Employer 2 | Tyco Fire and Security | Technical Executive | 15 June 2016 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will be check Internet connection connected or not.
2. I will be check I am using WiFi connection or LAN connection.

3. Suppose that I am using the LAN connection then I will be reconnect the LAN cable in LAN port and check the network connection showing which type of symbol.

4. Suppose LAN connection is showing cross symbol then firstly I will be check LAN cable connection.

5. If LAN cable connection is wrong then I will be make a network cable using straight cable color coding and insert the RJ-45 connector in the cable And puch the connector.

6. After making the patch code I will be check the patch code connection is ok or not.

7. If network cable is ok then I will connect one end into network switch and another end into Computer.

8. I will be check the Network connection . If network connection is connected then I will be ping the gateway.

9. If everything is connected then I will be open the browser and open the www.ndtv.com

10. If again showing error then I will read the error message and clear all the cookies .

11. I will again try to open www.NDTV.com

12. The website will be open finally

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will be turn on the Bluetooth of the speaker.
2. I will be turn on Bluetooth of my mobile.
3. I will be scan device from my mobile.
4. I will be read name of Bluetooth speaker .
5. If devices are completely scanned then I will be search the my speaker Bluetooth name .
6. I will found the name of speaker Bluetooth and connect the Bluetooth speaker with my phone .

What according to you makes you a good candidate for customer service or technical support job? | I have 6 years of Technical Experience and my Technical skills , speaking skills and writing skills are very strong.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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