Subject: Tech Support Candidate - Yogendra Rana
From: Yogendra Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 00:25:10 -0500

| | Tech Support Test

Name | Yogendra Rana
E-mail | [email-masked]
Phone Number | (91) 7838983491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MFPL | Network administrator | Working | 30k
Previous Employer 1 | DM sytems | System engineer | 13/9/2015 | 18k
Previous Employer 2 | VK systems | Desktop support | 10/03/2012 | 13k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try to open different url or website,if other website is working then ,approach IT support team with proper protocal system or ticketing system which is followed in organization.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Tun on bluetooth speker and set it to bluetooth mode after that turn bluetooth on my mobile and search the speaker name in bluetooth list then connect and pair its connected done.

What according to you makes you a good candidate for customer service or technical support job?

Using listening power, experience,and paitence.then apply knowledge
.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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