Subject: Tech Support Candidate - vikash srivastava
From: vikash srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 00:24:08 -0500

| | Tech Support Test

Name | vikash srivastava
E-mail | [email-masked]
Phone Number | (00000) 9599739170
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
plsql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Botree software International Pvt.Ltd | Associate Technical | | 29000
Previous Employer 1 | Nevco ngineers Pvt.Ltd | Associate Technical | 18-Feb-2017 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click the Library button toolbar.Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache-Click Clear Now.

If clearing cookies and cache didn't work, it's probably a sign that there is a problem with the website itself.

Click the menu button and select Options.
In the General panel, go down to the Network Settings section.
Click Settings…. The Connection Settings dialog will open.
Change your proxy settings:
select No Proxy.
Close the Connection Settings dialog.
Close the about:preferences page. Any changes you've made will automatically be saved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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