Subject: Tech Support Candidate - Prem Kumar
From: Prem Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 23:35:22 -0500

| | Tech Support Test

Name | Prem Kumar
E-mail | [email-masked]
Phone Number | (+91) 8287873768
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reboot system india pvt ltd | Desktop support Engineer | Nov 2018 | 11000
Previous Employer 1 | Hitachi system micro clinic | Technical support Engineer | Jan 2021 | 14500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we need to check internet connectivity, then still facing same error, May be this particular website block by organization.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to open both node bluetooth features, and then try to connect
What according to you makes you a good candidate for customer service or technical support job? | Within SLA time resolves user quries
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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