Subject: Ticket re-opened - [#4157] Re: Splash Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 04:01:24 +0000

Hi Pritish Nandi,  Ticket “#4157 – Re: Splash Virtual” has been reopened, please visit https://immersivesupport.lesmills.com/helpdesk/tickets/4157 to view the ticket.  Ticket comment   

  Hi Kim, 

 
 Happy New Year! I hope all is well with you.

   
 
 I have spoken to Paul Smith about your recent conference call where he explained the issues at Splash Fitness related to the reoccurring unscheduled automation command triggers that they experienced. I was told that the
 LMI team would look into those points at your end. With no definitive suggestions or answers available I suggest a Plan B to save time. 

  

 Was this possibly due to a glitch with the recent Apple IOS or LMV App Update? This matter cannot be left as an open issue much longer so we need to action a solution plan.

  

 Viable Option? 

 Is it better to copy the studio timetable schedule and config settings, then delete/wipe the LMV App from the iPad Pro,  reload the App, download LMI content again, retest and start again.

 

 
 I believe we can copy the timetable schedule and reload to a new App version. You and LMI support can investigate the issue in time, but the club’s studio virtual operations need to have working automation and be playout
 consistently ASAP. 

 
 Just looking at having a plan B scenario and rebuild from scratch if needed and be back up and running in a couple of days.

   

 We look forward to your thoughts and suggestions. 

 
 
 Kind Regards, 

 
 Greg 

 
 Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au  
 
 PO Box 3998 Manuka ACT 2603 AUSTRALIA 

Tel
+61 455 508 248
| Email
[email-masked]

   

Les Mills Virtual Support link
 to our FAQ's

 Virtual Video Guide Link:

 https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow 

 
 AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm

  

 
 The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.   

 

 

 

 
  
 From: Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Monday, 4 January 2021 at 9:37 PM 
To: Greg Cartagena <[email-masked]> 
Cc: Jasmine Bourchier <[email-masked]>, "[email-masked]" <[email-masked]>, Tyler Adams <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]> 
Subject: Re: Re: Splash Virtual

 

 

 
 Hi Jasmine, 

 

 
 
 Thank you for your email. 

 
 ​ 

 
 At the moment we do not have any updates as the Team is on Christmas Break and will be back probably by next week. 

 
 ​ 

 
 Happy New Year, 

 
 Olesia 

 
 Customer Services 

 
 Les Mills Virtual App 

 
  
Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4157 

 
 
 On Wed, 23 Dec, 2020 at 3:22 AM
, Les Mills International <[email-masked]> wrote:

 
 
 Hi Paul, 

 
 ​ 

 
 Thank you for your quick response and updates. 

 
 ​ 

 
 We will wait for further developments on this matter. 

 
 ​ 

 
 We wish you an awesome holidays. 

 
 ​ 

 
 Best wishes, 

 
 Olesia 

 
 Customer Services 

 
 Les Mills Virtual App 

 
  
Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4157

 

 On Tue, 22 Dec at 11:39 PM
, Paul Smith <[email-masked]> wrote:  

 

 Hi Pritish,

 

 

 I spoke to Kim yesterday and provided the description of the fault as per my earlier email and he is looking into the issue at his end and will be back in touch with me.  At this
 stage no definitive suggestion or answers to resolve the phantom triggering of the projector in the main studio or the automation not operating for scheduled classes in the reformer studio.

 

   

 
 Our office will be closed from midday tomorrow until Jan 11 th so it may be after the 11th u til we can address this issue now I’m afraid.  

 

 

 Paul Smith 

 
 Director (Vic) 

 
 AV Media Systems (VIC) 

 
 TEL: 0410 587 544 

 
 [email-masked] 

 
 (Sent from iPhone) 

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: Tuesday, December 22, 2020 6:29:39 PM 
To: [email-masked] <[email-masked]> 
Cc: [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Colin Garard <[email-masked]>; Paul Smith <[email-masked]>; [email-masked]
 <[email-masked]> 
Subject: Re: Re: Splash Virtual  

 

 

 
 
 ​Hi Paul, 

 

 
 
 I hope you are doing well. 

 
 ​ 

 
 Could you please share an update with us following the conversation Les Mills Team?  

 
 ​ 

 
 Looking forward to your reply soon.  

 
 ​ 

 
 ​Best regards, 

 
 Pritish 

 
 Customer Services  

 
 Les Mils Virtual App 
 
Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4157

 

   

 

 On Mon, 21 Dec at 4:21 PM
, Toa Su'a <[email-masked]> wrote:  

 
 Hi Charlotte 

 

 
 
 Apologies for the delay