Subject: Tech Support Candidate - Alok Sahoo
From: Alok Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 22:40:17 -0500

| | Tech Support Test

Name | Alok Sahoo
E-mail | [email-masked]
Phone Number | (+91) 7978402721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | odisha but i plan to relocate to delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
ccna

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | kaizen | Desktop Support Engineer | 31 jan 2021 | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Please kindly check your LAN connectivity
Step 2: Just crosscheck where other sites are opening or not.
Step 3: Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site
Step 4: Try clearing browser cookies and cache
Step 5:Using command prompt and give the command temp,%temp% and prefetch then delete the file.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Go to settings
Step 2: Tap the Bluetooth option
Step 3: Turn on Bluetooth
Step 4: A list of available devices will appear.
Step 5: If your speaker is not listed, press the button on your speaker that makes it discoverable

What according to you makes you a good candidate for customer service or technical support job? | I have 3 years of working experiences and currently working as a Desktop Support Engineer where I deal with a similar problem daily I have a good idea of how to troubleshoot this type of issues with more efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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