Subject: Tech Support Candidate - Munish Kumar
From: Munish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 22:02:30 -0500

| | Tech Support Test

Name | Munish Kumar
E-mail | [email-masked]
Phone Number | (1100033) 8587836543
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Azadpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindal intellicom ltd | Sr helpdesk support engineer | | 22000
Previous Employer 1 | Tikona network ltd | Network engineer | | 17000
Previous Employer 2 | Institute of hardware tech . | Sr trainer | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First  I'll check internet connection .If internet working fine then I'll check proxy settings in browser .And if proxy settings are ok,then might be site is down then need to check other system site working or not .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on speakers and set on bluetooth by using speaker settings .Then turn on bluetooth in your mobile phone .Find speaker name in your mobile  bluetooth list .Then connect with bluetooth speakers.
What according to you makes you a good candidate for customer service or technical support job? | Politely speaking and good behaviour with candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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