Subject: Tech Support Candidate - Mohit Kumar
From: Mohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 20:36:46 -0500

| | Tech Support Test

Name | Mohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 9560081648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | Window Server administrator | NA | 37K
Previous Employer 1 | Progressive infovision pvt ltd | System admin | 20 May 2018 | 17 K
Previous Employer 2 | Shree Technocrat communication pvt ltd | GIS Engineer | 13 March 2014 | 12 K

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.first we will check internet is working on not.
2. First we will nslookup the website and check the is DNS resolving or not.
3. If resolving then we will trace root the path.
4. Check the telnet of websites.
5. change the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
After that Bluetooth device will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Knowledge of the product.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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