Subject: Tech Support Candidate - Beauty Kumari
From: Beauty Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 14:48:10 -0500

| | Tech Support Test

Name | Beauty Kumari
E-mail | [email-masked]
Phone Number | (824101) 7002062052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Service desk engineer | | 30000
Previous Employer 1 | Wipro | SD support executive | 20th may | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) if given site is not working on one browser then i will check with other like: IE and Microsoft Edge.

2) if still issue is persist then:

* I will clear all the history browser of chrome as well as IE, after that i will clear all temp file from the system.

* If still not fixed then i will re-name the browser's name from local c drives user profile.

3) After that i will reboot the machine then try to access it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

You have to check the settings to connect it.

What according to you makes you a good candidate for customer service or technical support job?

1) If you are a good listener.
2) If you are not getting hyper instead of hyper if you will respond in a polite way.
3) if you will acknowledge his/her point.
4) resolve the issue on priority basis if possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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