Subject: Tech Support Candidate - Prashantkumar Mishra
From: Prashantkumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 13:29:02 -0500

| | Tech Support Test

Name | Prashantkumar Mishra
E-mail | [email-masked]
Phone Number | (91) 7977706071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services | Customer Support Engineer | Currently working | 21000
Previous Employer 1 | Karvy innotech limited | Technical Engineer | 17/02/2020 | 14500
Previous Employer 2 | Wipro technology | Desktop support Engineer | 21/07/2018 | 9500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check my URL if it is correct then I'll check my internet connection if it is also working fine, then I'll check my browser settings and proxy setting  if all this things are correct my link will definitely work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on the Bluetooth speaker as well as Mobile bluetooth
Setp 2. Try to sarch same speaker name in my mobile device add it

After this 2 setps whatever media we need to play it will be playing

What according to you makes you a good candidate for customer service or technical support job? | According to me the communication and under standing of customers issues in proper manner and giving the correct solution of there issues  make me a good candidate for customer and technical support engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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