Subject: Tech Support Candidate - Sajid Khan
From: Sajid Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 12:50:21 -0500

| | Tech Support Test

Name | Sajid Khan
E-mail | [email-masked]
Phone Number | (+91) 9756148305
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 58
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Basic Troubleshooting of PC and Laptop

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | iEnergizer IT Services Private Limited | Customer Support Executive | 30th October 2020 | 27700
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get an error while trying to open a website, I fill perform some basic troubleshooting steps to troubleshoot this problem.
These steps are listed below:
1. First of all I will check if my internet connection is working properly or not. If it is not working then I have fix it first. If it is working properly then I need to perform something else to troubleshot this problem.
2. After that I will check if the website is down for everyone or just for me. If it is down for everyone then I have to wait until the issue gets fixed from their end. If it is down just for me then I need to go ahead to resolve this issue on my end.
3. In next step I will clear cache files and temp. files from my device and will clear cookies from browser.
4. After that I will restart my device and will try again to open the same website.
5. If it is still does not work  then I will uninstall the browser and then reinstall it.

In most of the case general website issues get fixed with the above mentioned troubleshooting steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Press the button on your speaker that makes it
ON.
2. Go to settings.
3. Tap the Bluetooth option.
4. Turn on Bluetooth.
5. A list of available device will appear.
6. Select your speaker from that list.

What according to you makes you a good candidate for customer service or technical support job?

Mainly there ate two basic reasons that make me a good candidate for a technical support job. Previously I worked for EA Sports and Roblox and both are gaming process where my work was related to technical support. Additionally I have completed my graduation degree in engineering.
On the basis of my previous experience and my degree I can say that I am a good candidate for this position.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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