Subject: Tech Support Candidate - Pavan Kumar
From: Pavan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 12:32:35 -0500

| | Tech Support Test

Name | Pavan Kumar
E-mail | [email-masked]
Phone Number | (91) 8802369125
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Desktop and laptop technical support,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Technical support engineer | 26-04-2019 to present | 15,000/-
Previous Employer 1 | Genpact | Telecom support engineer | 28-03-2018 to 24-04-2019 | 10000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are following steps for troubleshoot the problem.

1. Make sure the internet works -  I will check in browser internet is working or not by search something in google. Of it will loads means internet is working.

If search will not loads means having issue with internet  connection.

2. Open the internet settings by command inetcpl. Cpl , delete all the saved caches, cookies , saved password history.

3 . Checked the proxy settings it should be checked on automatic proxy .

After deleting then restart the browser and check again site is working or not.

4. If still site will not works then check if website is down for everybody or just me.

5. Also we can try by reboot the device  - many basic problems can be solved by restarting device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Push the power button to turn the speaker on.

2. Go to settings in mobile phone

3. Tap the Bluetooth, turn On Bluetooth

4. A list of available device will appear
On mobile select speaker name it might be random number or speaker brand name.
Then it will connected.

What according to you makes you a good candidate for customer service or technical support job? | Attention to detail. Logical thinking. Expert knowledge in how operating system and software works. Good communication is crucial.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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