Subject: Tech Support Candidate - Chandra Mohan Dama
From: Chandra Mohan Dama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 12:17:56 -0500

| | Tech Support Test

Name | Chandra Mohan Dama
E-mail | [email-masked]
Phone Number | (91) 8099194931
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kurnool Dist, A.P
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technosoft Global Services Pvt Ltd | Windows Admin | Currently working | 27000
Previous Employer 1 | Resource square solutions | Windows Admin | 26 july 2020 | 19800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi ,
Sure i will give you the answer,

steps:
1.First we need to check the URL is correct or not
2.Check the internet connection is working or not
3.If the browser needs an update , We need to update our browser app
4.Check in the security settings ,if it is blocked or not
5.Sometimes if you are using any Anti-virus software it will block some times. So check this is from anti virus or it is from another one
6.If all are good re-install your browser

Thank you for conducting the test!!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker to mobile phone we need to follow these steps:

1.First plug on  the speakers
2.If it is having separate bluetooth button ,put it into ON
3.In your mobile drop down the notification bar (For some models it will different options)
4.in the options select  Bluetooth icon  and put it in ON (Bluetooth symbol icon looks lke Albhabet letter "B")
5.And long press on the bluetooth icon
5.you could see the Bluettoth speaker name
6.select the speaker and it will connect
7.Enjoy!!

What according to you makes you a good candidate for customer service or technical support job?

customer service means here we are communicating  with the different kind of persons. So sometimes they were in different mood and they will contact for the solutions, in that situations we should answer to the questions in a simple manner with respect.

I'm very cool and kind person so it will help me to communicate with the customer in a good way.

i have lot of patience : In this platform we will connect different kind of persons. Sometimes the customer in a Bad mood so we need to handle them smoothly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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