Subject: Tech Support Candidate - Sanjay Pandey
From: Sanjay Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 12:06:21 -0500

| | Tech Support Test

Name | Sanjay Pandey
E-mail | [email-masked]
Phone Number | (201307) 8218158369
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 37
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Troubleshooting related to mobile software and connectivity.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Sales executive | NA | 14500
Previous Employer 1 | Ienergizer | Technical support executive | NA | 17000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connectivity.
2. Check the error code that either there is some restrictions on browser or system, may be this website is not permitted by administrator.
3. Check to open the website using another browser.
4. Check by entering complete link of website (https://www.ndtv.com).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the mobile bluetooth funtion and turn on bluetooth speaker.
2. Scan for the available device list.
3. Click on the related device name.

What according to you makes you a good candidate for customer service or technical support job? | You should have a good listener first, then you can understand the customer query and resolve accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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