Subject: Tech Support Candidate - Prabhat Kumar
From: Prabhat Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 12:04:04 -0500

| | Tech Support Test

Name | Prabhat Kumar
E-mail | [email-masked]
Phone Number | (+91) 8825170813
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mamura noida sec 66
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
HHP and HA department

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer | Senior engineer tech support | 07/01/2021 | 22k
Previous Employer 1 | Durga metal finishing works limited | Production Engineer | 15042020 | 24k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device:
Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
2.Make Sure the Internet Connection Works:
Open your browser. In the address bar at the top, type in , then push Enter or Return.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3.Check if the Website is Down for Everybody or Just Me.
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
If the result says that "It's not just you!", that means the site is down for everyone.
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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