Subject: Tech Support Candidate - Shailendra Kumar
From: Shailendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 12:02:56 -0500

| | Tech Support Test

Name | Shailendra Kumar
E-mail | [email-masked]
Phone Number | (+91) 9654550388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aishwarya technologies and telecom Ltd | Senior demo cum service Engineer | Currently working | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the browser on which I am trying to open  that is there any proxy used to stop this site and still if it will not open then I will try to open over different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth of mobile
2.switch on speaker
3.search the speaker bluetooth name in bluetooth settings of mobile and pair it.
4. Once it is paired ,we can use it for any song listening and for call too.

What according to you makes you a good candidate for customer service or technical support job? | As from last 7 years my profile is same to support the customer technically in sales support and in service to short out customer issue so my multitasking skill related to this making me a good candidate for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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