Subject: Tech Support Candidate - Rohit kumar
From: Rohit kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 11:37:02 -0500

| | Tech Support Test

Name | Rohit kumar
E-mail | [email-masked]
Phone Number | (91) 7009415930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BCIL | SOFTWARE SUPPORT ENGINEER | NA | 15000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check my internet connectivity.
Then i will check the url entered, if it is correct then i will reload the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth in your speaker as well as mobile phone.Select the device from the list of the avilable devices.Connect the device and enjoy the music.
What according to you makes you a good candidate for customer service or technical support job? | I am good at communication and i have patience and i can explain as well as understand a problem in a systematic way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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