Subject: Tech Support Candidate - Areeb Sajid
From: Areeb Sajid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 11:22:16 -0500

| | Tech Support Test

Name | Areeb Sajid
E-mail | [email-masked]
Phone Number | (11025) 8696934726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | Nil | 23000
Previous Employer 1 | SMC insurance brokers | Relationship manager | 1/06/2018 | 16000
Previous Employer 2 | Sahara craft | Operation executive | 04/08/2016 | 12000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will clear cookies and catches and check
2. I will reset the browser
3. If 2nd steps doesn't work I will try to hard reset the browser
4 check the website in other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on mobile bluetooth and speakers bluetooth
2. Will get an option of speaker in my bluetooth settings
3 connect the speaker

What according to you makes you a good candidate for customer service or technical support job? | I have relevant experience and skill that makes me good candidate with that passion to learn and grow
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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