Subject: Tech Support Candidate - Arvind Verma
From: Arvind Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 11:19:26 -0500

| | Tech Support Test

Name | Arvind Verma
E-mail | [email-masked]
Phone Number | (+91) 9891448805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Configuration VPN and many applications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computer | Technical Support | Currently | 15.2k
Previous Employer 1 | Wipro | Technical Support | 30 September | 8k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check proxy settings.
Secondly I will try to open from another browser.
Third  i will check this website with ping.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - firstly ON speaker in Bluetooth mode.
2- Bluetooth also need to open and Search speaker name.
3 - if name is appears then click on it and connect.

What according to you makes you a good candidate for customer service or technical support job?

Good knowledge.
First habits to listening.
Problem resolver.
Customer handlers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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