Subject: Tech Support Candidate - PRABHAKAR YADAV
From: PRABHAKAR YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 11:00:55 -0500

| | Tech Support Test

Name | PRABHAKAR YADAV
E-mail | [email-masked]
Phone Number | (+91) 9125471661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sec 132, Jaypee Cosmos, UP
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sanjay Gandhi Post Graduate Institute of Medical Sciences | Telemedicine Technician | 31/03/2020 | 15000
Previous Employer 2 | Moti Lal Nehru Medical College | Computer Operator | 28/05/2018 | 10500

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will insure my internet connectivity it is working or not. If its working then,I like to open a new tab on my browser and search Google.com or any other website. If google.com responded on the other tab then will clear my cookies and will try www.ndtv.com again. If its stills does not work I will run command Promt and  ping the server using command ping www.ndtv.com. If the ping did not responded then its web server issue of NDTV website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open setting app on your mobile.
2. Navigate to connected device and turn on the bluetooth toggle switch, if it's not enabled.
3. Select bluetooth to view the options.
4. Select Pair New Device to place the device in pairing mode.
5. Now press the power button and hold of bluetooth speaker untill its LED blinking red and blue together, Its mean your speaker is ready for pairing.
6.Look for the bluetooth speaker's Name on the list in your mobile. Be patient as it may take a moment to show up.
7. Now select the Speaker's name to connect it.

What according to you makes you a good candidate for customer service or technical support job? | Customer is like a god for me. If my customer not satisfied with my work its mean I have to work hard and solve all the issues until his satisfaction. I can't leave my desk if my customer is not happy. I will ask the problem to him and will try to solve the problem which is my hand. I have to behave very calmly and very politely to my customer, always.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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