Subject: Tech Support Candidate - PANKAJ KUMAR
From: PANKAJ KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:49:16 -0500

| | Tech Support Test

Name | PANKAJ KUMAR
E-mail | [email-masked]
Phone Number | (91) 8789426807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
DCCN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Helpdesk coordinator | 7-dec-2020 | 17500k
Previous Employer 1 | Vayam info sulation | TSG | 4 jan-2019 | 10000k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st Step:- Read,Carefully all Error messages which are displayed on Monitor.

2nd step:- write all error messages.
3rd step :- for Conformation take a screentshot for error message and report the to respestive team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st step- switch on the Bluetooth speaker and mobile phone.

2nd step- Search the Bluetooth device name.

3rd step-choose your Bluetooth device name and make a pair with mobile phone and put password ,get enjoy with music.

What according to you makes you a good candidate for customer service or technical support job?

Yes because,
1-Good listener for the customer Query.
2-Quick response related to the customer query.
3- good learner

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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