Subject: Tech Support Candidate - Vimal Chauhan Vimal
From: Vimal Chauhan Vimal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:35:11 -0500

| | Tech Support Test

Name | Vimal Chauhan Vimal
E-mail | [email-masked]
Phone Number | (0120) 7042200707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mariam nagar, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fujifilm India put ltd | Customer support engineer | Notice one month | 34,500
Previous Employer 1 | Konica Minolta | Customer support engineer | Dec 2016 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address during typing.
Make sure internet connection is working normally. If internet connection is unstable fix internet stability issues.
Contact the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) power up speaker
2) open my mobile Bluetooth
3) search from mobile and pair your available speaker name.
4) pairings should be successful from both side.
5) play your music

What according to you makes you a good candidate for customer service or technical support job?

1) I think we must have a good and confident relationship with customers.
2) Be a good listeners and support customers remotely with basics to technical troubleshooting steps.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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