Subject: Assigned to Group - FW: Welcome to Les Mills Virtual
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Mon, 04 Jan 2021 15:31:32 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  FW: Welcome to Les Mills Virtual Hi Team,

Please can you help Darren with the below..

Lucy Ferris​
 |
Customer Experience Manager ‑ South West and Ireland
Les Mills UK
 |
[email-masked]<mailto:[email-masked]>
tel +44 20 7264 0200<tel:+44%2020%207264%200200>
 |
www.lesmills.com/uk
<https://www.lesmills.com/uk/clubs-and-facilities/digital-solutions/>
<http://www.lesmills.com/>
<https://www.facebook.com/LesMillsUK>
<https://www.instagram.com/lesmillsuk>
<https://www.linkedin.com/company/les-mills-uk-lmuk->
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://twitter.com/lesmills>

From: Quinn, Darren <[email-masked]>
Sent: 04 January 2021 13:58
To: Lucy Ferris <[email-masked]>
Subject: FW: Welcome to Les Mills Virtual

Hi Lucy

We cannot get the virtual going. It is spinning with an error for the login details. Can you check with the team?

Hope all is well

Darren

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> On Behalf Of Les Mills
Sent: 18 December 2020 09:40
To: Quinn, Darren <[email-masked]<mailto:[email-masked]>>
Subject: Welcome to Les Mills Virtual

[EXTERNAL EMAIL]

The world's best Virtual fitness programs.
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<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FLesMills&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202845492%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VasYjFaYiLtA2HeCFs%2Fm3aAkUpmYaJqbefmaNV7AZW4%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLesMills&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202855482%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oxm%2F4x0G%2FggTXBEpRsP4FLazL96bgujgyi6Zbz4cPlE%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Flesmillstribe&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202855482%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QZqjZdjn3np3zYW%2Fdo8rU%2ByKHu%2BtXZ2z8DzGRCPZgzM%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Flesmillsgroupfitness&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202865478%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=URXETM3bB6loZUO3dtHt1Kc0mQc6ZtGNpzkJtmp9kfs%3D&reserved=0>

[Les Mills Virtual]

Kia ora Darren,
Welcome to LES MILLS Virtual. You have taken the next step to get the World’s best Virtual programs to your members. This email will guide you through some basic steps to complete the setup of your LES MILLS Virtual scheduler, the LES MILLS Virtual App and content download.

We’ve completed the process at our end and your account has been set up to run LES MILLS Virtual on 2 devices. Now it’s your turn; let’s get this thing going.
STEP ONE

Sign in & set up your LES MILLS Virtual Scheduler and create your studio timetables. Please click the link below and use your LES MILLS Virtual Username and Password to get started:

Sign in here.<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fuk.lesmillsvirtual.com%2Fvirtual%2Fsignup&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202865478%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vKuQnZkQXRamg0N22aBuzdecjxvDYKzljeOTNyBNcP0%3D&reserved=0>
Username: [email-masked]<mailto:[email-masked]>
Password: Tp0#XHd0bIg4

STEP TWO

Once you have completed set up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the content. There are two options for this step:

1. Grab your Apple iPad Pro and download the LES MILLS Virtual App from the Apple App Store, login with your Virtual username (above) and the password that you created in step one (the password above will not work to login to the App) and wait for the Virtual content to download.

2. Get your AV partner to prepare the iPad by loading all video content onto the device before installation. You do not need to share your login username or password, all you need to provide them is your Content Download Access Code here:
ACCESS CODE: a8850840-76ef-1768-5503-57ecf3fbf0d8

Please follow our recommended iPad settings to maximise these downloads.<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fsolutions%2Farticles%2F36000054280-optimizing-big-downloads-ipad-settings&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202875468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MmY49TG8y%2BJf6Q2Asm9q1WXFvW8Kj4fbJMMAdxIr7DY%3D&reserved=0>

For detailed steps on how to activate your account please check this article.<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fsolutions%2Farticles%2F36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time-&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202875468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=08Ttg0EdyJCLgxGL8ALgXlTHPovXoe68u8CvrJjZ%2BNY%3D&reserved=0>

Help and Support

Need some support? Why don't you visit our Virtual FAQs page?<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fhome&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202885467%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oyXoghYifljJRU0sXEnowOUvwUhehm9dmxmfqUVmFrA%3D&reserved=0> For any other queries, reach out to a member of our Virtual Helpdesk Team<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com%2Fclubs-and-facilities%2Fvirtual%2Fvirtual-support&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202885467%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UFpeT9DbsoNlu1h3K46snCeANiD0VMMVHgG5NUWhxi4%3D&reserved=0> and someone will be in contact in a flash.

We want you and your members to have the best experience with LES MILLS Virtual. Speak to your LES MILLS Customer Experience Manager on how to optimise your studio timetable and maximise what Virtual can do for you. Our latest video guides can be found here.<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fplaylist%3Flist%3DPLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202895462%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4kWiKYYUurfjviO4wEuiQ%2BL3vvl8wlY6EpxHLjQW3UU%3D&reserved=0>

We love feedback, if you have anything on your mind, let us know here.<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com%2Fcontact-us&data=04%7C01%7Cd.quinn1%40ulster.ac.uk%7Cc498fba69b604512eef208d8a338ee52%7C6f0b94874fa842a8aeb4bf2e2c22d4e8%7C0%7C0%7C637438812202895462%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GwMeua%2F%2FTamTlmGlrL81g6Qo9f98YnLDYN9YjhhOcgY%3D&reserved=0>

The Les Mills team

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