Subject: Tech Support Candidate - Akshay Garg
From: Akshay Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:19:16 -0500

| | Tech Support Test

Name | Akshay Garg
E-mail | [email-masked]
Phone Number | (+91) 7206933161
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 18
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Metaoption pvt ltd | Technical support engineer | 31 december | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my internet connection and if the internet connection is working properly then I will refresh my browser page and even after that it is not working I will try to open it in other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn on the speaker

Then turn on the Bluetooth of mobile phone

Then go to the Bluetooth tab and check for the name of your speaker

Now connect the speaker by selecting the speaker name in Bluetooth tab

Enjoy your music

What according to you makes you a good candidate for customer service or technical support job? | For customer service one should have good listening skills because he/she has to handle the clients over phone calls mostly. Moreover, one should have soft spoken skills as customer love to interact with person who is speaking softly with him. Also one should have good communication skills too. So I have all these  skills in me which makes me a good employee for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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