Subject: Tech Support Candidate - Virender Pratap Singh
From: Virender Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:15:38 -0500

| | Tech Support Test

Name | Virender Pratap Singh
E-mail | [email-masked]
Phone Number | (+91) 9818592218
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shree Flavours LLP | Sr. Executive | |
Previous Employer 1 | Wipro | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubeshooting Step
1. Check the Network issue.
2. Check the Proxy Policy , This site is allow or not
3. Remove the cache and temp files from system.
4. Check the system Time , is it running correct time or not (if your system time is showing wrong time that time browser doesn't open in correct mode)
5. It could be NDTV server failure.
6. It could be Malware or virus issue.
7. Browser would be incompatible mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker and enable the bluetooth
2. Enable the Bluetooth on your moble.
3. Pair the Bluetooth showing in your mobile bluetooth list.

What according to you makes you a good candidate for customer service or technical support job? | I am punctual about my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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