Subject: Tech Support Candidate - DINESH KUMAR
From: DINESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:01:05 -0500

| | Tech Support Test

Name | DINESH KUMAR
E-mail | [email-masked]
Phone Number | (91) 7827969956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Karol bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | genex corporate services privet limited | desktop support | working..... | 16500
Previous Employer 1 | kalinfo computer services privet limited | desktop supprt | 31 march 2020 | 18000
Previous Employer 2 | acliv technologies pvt ltd | desktop support | 09 January 2020 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- its depend upon which types of problem first open other website confirmation if ok,
2- ping from DNS if its pinging then
3- reset browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- power on Bluetooth speaker
2- on mobile Bluetooth mode and select Bluetooth  speaker name  in mobile phone.
3-it will ask  for pair
4- ok it will be start

What according to you makes you a good candidate for customer service or technical support job?

customer support
note- for technical person both are good in technical field

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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