Subject: Tech Support Candidate - Macherla Bhaskara Rao
From: Macherla Bhaskara Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:59:19 -0500

| | Tech Support Test

Name | Macherla Bhaskara Rao
E-mail | [email-masked]
Phone Number | (91) 9866062157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahipalpur, 110037.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
VoIP
Video conferencing, Zoom, WebEx, MS Teams virtual platforms

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GMR | Senior Engineer | Working currently | 27000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First, I will check the internet connectivity.
2) If not connected, I will connect to internet and then recheck , if not resolved I will check the proxy server. I will see the configuration of proxy settings. I will try to open the site from various browsers. And I will check the browser versions also.
3) I will try to open the site in mobile , if it's opening. Then came to conclude that no issue with site.
4) I will try to resolve the DNS and IP ping status from computer. Incase not able to ping. Then I came to conclude that site is blocked from network.
5) I will contact with networking and security team to whitelist the URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on bluetooth mode in mobile and speaker. And I make sure that both mobile and speaker in nearest.
2) In mobile, I will try to check the speaker in available devices, if found I will pair the speaker with my mobile.
3) If not I will turn off and turn on the bluetooth in mobile and speaker and then will try to connect.

What according to you makes you a good candidate for customer service or technical support job?

1) First, I have to understand the issue from customer. Based on issue I will communicate the plan of actions to be taken.
2) I will maintain a record with problem statement and plan of actions with step by step.
3) As a technical support Engineer first need to understand the problem and then look for solution for problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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