Subject: Tech Support Candidate - Sugapriya Kannan
From: Sugapriya Kannan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:56:49 -0500

| | Tech Support Test

Name | Sugapriya Kannan
E-mail | [email-masked]
Phone Number | (+91) 9943112865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | IGNOU, saket, South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhartia AXA Life Insurance | TELECALLING | Saturday | 12000
Previous Employer 1 | Logiscool | Teaching | | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will refresh the page, if same error occurs again then , I will check my internet connection.
If the internet connection  found to be stable  then I will clear my browser's cookies and cache.
If it doesn't work it's  probably a sign that, there is a problem with the website itself, in that case I'll, just have to wait for it to get fix.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will swipe down from the top of the screen, then touch and hold Bluetooth.

Pair a new device, if I don't found new device, then I have to check Available devices or refresh the page.

Then, I have to pair the name of the Bluetooth device, that I want.

What according to you makes you a good candidate for customer service or technical support job?

I have good communication skills.
Good listener and I'm always keen to learn new things.
I'm focused and hard working.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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