Subject: Tech Support Candidate - VIVEK MISHRA
From: VIVEK MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:53:13 -0500

| | Tech Support Test

Name | VIVEK MISHRA
E-mail | [email-masked]
Phone Number | (+91) 9795105252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Server Administration | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the network connectivity by ping and tracert

Then check site is reachable or not.

Make sure providing correct URL

Make sure.. Using https to open secure website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Bluetooth setting
Search new device
If you found the same name device that you want to connect, pair

Then it will be get connect

Make sure, device is reachable (in range)

What according to you makes you a good candidate for customer service or technical support job?

Technical updated with latest technology
Make sure to provide correct resolution
With SLA time

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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