Subject: Tech Support Candidate - Manish Kapoor
From: Manish Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:51:33 -0500

| | Tech Support Test

Name | Manish Kapoor
E-mail | [email-masked]
Phone Number | (91) 9811092635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi, Pitampura
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Ms window OS & Networking basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The oberoi Rajvilas | IT Supervisor | | 26000
Previous Employer 1 | Deware Technology Solutions | POS Specialist | 31 August 2020 | 35500
Previous Employer 2 | The Oberoi Gurgaon | IT Assistant | 24th December 2020 | 23000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It's totally depend on error. Suppose if error is related with the internet then first I'll check the internet connection, like internet is showing connected or if there is proper connectivity then I'll check if system is getting IP address or ping DNS or if getting error related with certificate then may error related with http or https.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on Bluetooth on phone.
2) Turn on the Bluetooth speaker
3) Find Bluetooth speaker name in phone and simply pair the device once it's shows paired then as per the phone model sometimes it's automatically connected and in some cases after pairing the device have to connect manually so in that case will click on Bluetooth name again to connect.

What according to you makes you a good candidate for customer service or technical support job? | I believe in me that's why i know i am a good candidate for this profile and i am keen to learn new things. And as per my knowledge I've good technical skills that's why i can provide resolution in a less time. As we know exceptions are every where so sometimes it takes little bit more in such cases. But i can give me best to find out solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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