Subject: Tech Support Candidate - Shubham Mangal
From: Shubham Mangal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:44:06 -0500

| | Tech Support Test

Name | Shubham Mangal
E-mail | [email-masked]
Phone Number | (91) 7888835426
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jalandhar(Punjab)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nivia Sports | IT Executive | NA | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Step: Check for internet connection or cable connection or check valid IP address
Second Step: Try after cleaning browser history or check with other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Step: Turn on Bluetooth on mobile and Turn on Bluetooth speaker
Second Step: Search available Bluetooth devices on mobile, then Bluetooth speaker name will appear in list.
Third Step: click on speaker name and try to pair with mobile. After pairing speaker has been connected.

What according to you makes you a good candidate for customer service or technical support job? | I have already 4 years of technical support experience so i think i am fit for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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