Subject: Tech Support Candidate - Rajbar Singh
From: Rajbar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:38:16 -0500

| | Tech Support Test

Name | Rajbar Singh
E-mail | [email-masked]
Phone Number | (+91) 9560501685
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Karampura New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Infotech Ltd | Customer Engineer | | 23315
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Make sure Internet connection is working at device
2-Checked spelling
3-Do ping website
4-Check system using any proxy sever

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-On the both Bluetooth both device
2-once appear device in bluetooth tap to connect

What according to you makes you a good candidate for customer service or technical support job?

I have 6+ year experience as a customer handling in domestics.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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