Subject: Tech Support Candidate - Mohd Suhail
From: Mohd Suhail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:32:01 -0500

| | Tech Support Test

Name | Mohd Suhail
E-mail | [email-masked]
Phone Number | (91) 8527862271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Abul Fazal Enclave, Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Basic
Printer - Basic, Active Directory - Basic, DHCP - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Omnitrix Business Services | Desktop Support Engineer | Cuurently Working | 13000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check if network is connected if not check if dns server working or either website is blocked by administrator
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth speaker than open mobile setting than go to bluetooth and check speaker name shows there and click on that to connect
What according to you makes you a good candidate for customer service or technical support job? | I am passionate and hard working IT Engineer and I love to get hands on new technologies. I have good experience of resolving tickets in given SLA time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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