Subject: Tech Support Candidate - VIPIN RAWAT
From: VIPIN RAWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:17:15 -0500

| | Tech Support Test

Name | VIPIN RAWAT
E-mail | [email-masked]
Phone Number | (+91) 8586940094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | KALKAJI, NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ALMONDZ GLOBAL SECURITIES LTD | SYSTEM ADMINISTRATOR | NA | 22736
Previous Employer 1 | SYSNET GLOBAL TECHNOLOGIES PVT LTD | CUSTOMER SUPPORT EXECUTIVE | 15 JUN 2015 | 8000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we have to check our internet connectivity if this is working fine then check if the website is not browsing for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On Bluetooth device
Turn on Bluetooth from settings of your mobile phone
Now search your Bluetooth device
connect once you will get the name of your Bluetooth device on your phone

What according to you makes you a good candidate for customer service or technical support job? | I have good experience for customer service & hands on practice of technical issues so that it will be helpful for technical support job role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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