Subject: Tech Support Candidate - sachin pandey
From: sachin pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:10:05 -0500

| | Tech Support Test

Name | sachin pandey
E-mail | [email-masked]
Phone Number | (201201) 7827451034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | lajpat nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro | desktop support eng l2 | 31 jaunary2021 | 18500
Previous Employer 1 | excitel braoadband | technical support excutive | 6th july 2019 | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1) i will check computer proxy and 2) i will clear history cache and cookies  3)i will check that website in another  browser like ( Firefox, internet explorer) if website will work on these browser will reset the current browser or re-install the same with latest version

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Touch and hold Bluetooth.
2)Tap Pair new device.
3)Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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