Subject: Tech Support Candidate - Kshitij Srivastava
From: Kshitij Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:05:20 -0500

| | Tech Support Test

Name | Kshitij Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8800526869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | C-313, sector 22 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Office 365, SharePoint.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skillgigs India pvt ltd | Windows Admin | NA | 25
Previous Employer 1 | Softsages technology | Network/ windows admin | 11 feb | 20
Previous Employer 2 | NA | NA | NA | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- we need to check spelling mistakes of site name.
2- Clear cache/history of browser.
3- Try to open in different browser.
4- Check the internet connectivity / Speed of internet connection.
5- Check firewall policies for particular site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open Bluetooth connection on both device.
2- Try to search the Bluetooth name of speaker in your phone by opening Bluetooth settings.
3- if you find the correct name just pair with the device.

What according to you makes you a good candidate for customer service or technical support job?

I am technically strong and multitasking that helps me to take care of multiple customers at the same time.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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