Subject: Tech Support Candidate - Syed Ali
From: Syed Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:56:33 -0500

| | Tech Support Test

Name | Syed Ali
E-mail | [email-masked]
Phone Number | (91) 8801471760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Preeminent Technology | System Admin | | 40000
Previous Employer 1 | Caps Gold | Network Admin | | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll first Check the error on browser
Check my internet connection (if working)
I'll try to browse any other website (if working)
Run the website in incognito & Try the same website with anyother browser (if worked I'll clear the cache, sabed data, preferences of browser),
Check the extensions,
Flush the dns cache,
Ping the website or check on any other network (like mobile)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make sure the speaker is off,
Turn the scanning mode on in mobile,
Press and hold the power button for 5 seconds to turn on the pairing mode,
Select the speaker in Bluetooth search.

What according to you makes you a good candidate for customer service or technical support job? | I've came from very basics so i can assist the customers in various ways.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |